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Frequently Asked Questions

Frequently asked questions

General Overview

What is ClearInsightsAI?

ClearInsightsAI is a data intelligence company that transforms how mid-market businesses extract actionable insights from their existing transaction data. We have sophisticated AI agents that analyze customer and product data to identify hidden sales and profit growth opportunities and relationship risks without requiring additional data sources or complex system integrations.

Who is ClearInsightsAI designed for?

We focus on mid-market B2B companies with:

  • $30M-$750M in annual revenue
  • 50-1,000 employees (especially with 10-200 employees in sales, account management, or pricing roles)
  • 500-10,000+ active B2B customers
  • High-frequency repeat purchasing models
  • 500-5,000 SKUs across multiple item groups
What makes ClearInsightsAI different from other analytics solutions?

Unlike traditional analytics that require massive data overhauls or generic AI that can't handle operational complexity, we:

  • Work with just 12 data points you already have
  • Deliver actionable results in 7 days, not months
  • Provide specific, AI assisted actions to take, not just insights
  • Focus on Fortune 500 capabilities at Main Street prices
  • Require no new systems, dashboards, or process changes

Data Requirements & Technical

What data do you need from my business?

We work with just 12 data points from your existing systems:

  1. What was sold (product ID)
  2. When (transaction date)
  3. To whom (customer ID)
  4. For how much (price)
  5. How many (quantity)
  6. COGS (cost of goods sold)
  7. Item Group
  8. Item Type
  9. Sales Rep
  10. Customer Segment
  11. Geography
  12. Wildcard (price level, loyalty program, etc.)
How much historical data do you need?

We prefer 2 years of transaction history to establish reliable baselines and identify meaningful patterns. However, we can work with as little as 18 months of data, though with slightly reduced accuracy in trend analysis.

Is my data secure?

Yes. We implement enterprise-grade security measures including data encryption, secure transfer protocols, and strict access controls. We can work with anonymized data and delete all information after analysis if required.

Do you integrate with my existing systems?

Our approach is designed to work with your existing systems without disrupting them. We don't require new dashboards, quoting tools, or process changes. Insights can be delivered through your preferred communication channels (email, CRM, etc.) or through our SaaS platform.

Core AI Agents & Capabilities

What are AI Agents?

Our AI Agents are specialized algorithms that focus on specific business challenges. Rather than generic analysis, each agent is designed to solve particular problems like customer churn, pricing inconsistencies, or cross-sell opportunities.

What is the Customer CPR Agent?

Customer CPR (Customer Pulse and Retention) identifies at-risk customers 60-90 days before traditional metrics show warning signs. It creates customer-specific baselines and detects subtle changes in purchasing patterns that indicate relationship deterioration.

What are Canary Items?

The Canary Item Agent detects when customers stop purchasing specific products while continuing to buy others. This often signals competitive infiltration or product dissatisfaction before overall relationship decline becomes visible.

How does the White Space Navigator work?

This agent analyzes purchasing patterns to identify which products each customer should be buying but isn't. It maps natural product adoption pathways and predicts the next logical purchases for each customer.

What is the Vampire Agent?

The Vampire Agent identifies products that appear profitable but actually lose money when all costs are considered. It goes beyond basic COGS to estimate handling, shipping, and overhead costs based on transaction patterns.

What pricing insights do you provide?

Our Pricing Intelligence Suite includes:

  • Pricing Outlier Agent: Identifies unjustified price variations
  • Entitlement Drift Agent: Spots customers receiving unearned discounts
  • Cost-to-Serve Analysis: Evaluates true profitability including service costs
  • Margin Leakage Cascade: Tracks how pricing issues spread

Implementation & Results

How quickly can I see results?

We deliver initial insights within 7 days of receiving your data. Implementation of recommendations can begin immediately, with measurable impact typically visible within 30-60 days.

What kind of results should I expect?

Typical outcomes include:

  • 2-5% margin improvement through pricing optimization
  • 10-20% additional revenue from improved customer development
  • 20-40% reduction in unexpected customer churn
  • 15-25% increase in cross-sell conversion rates
  • 15x minimum cash-on-cash return on investment
Do I need to change my processes?

No. Our approach is designed to work within your existing processes. We provide specific recommendations that your team can implement using current systems and workflows.

What support do you provide during implementation?

We provide:

  • Detailed implementation guidance for each recommendation
  • Templates for customer communications
  • Training on interpreting and acting on insights
  • Ongoing support to ensure successful execution

Competitive Differentiation

How is this different from our current BI/dashboard tools?

Traditional BI tools show you what happened. Our AI Agents predict what's about to happen and tell you exactly what to do about it. Instead of generic dashboards, you get specific, prioritized action items.

We already have a CRM with AI features. Why do we need this?

CRM AI features typically focus on lead scoring and pipeline management. Our agents analyze transaction patterns to find hidden opportunities and risks in your existing customer relationships—insights your CRM can't provide.

What about generic AI like ChatGPT for business analysis?

Generic language models can chat about your business but can't process millions of transactions to spot vampire products or predict customer churn with mathematical precision. They're great for conversation, terrible for the complex pattern recognition that drives margin improvement.

How does this compare to enterprise solutions like Salesforce Einstein or Microsoft AI?

Enterprise solutions are designed for large companies with dedicated data teams and massive budgets. We provide similar analytical power but designed specifically for mid-market companies with simpler data environments and faster implementation needs.

Pricing & Investment

How much does ClearInsightsAI cost?

Our pricing is designed to deliver a minimum 15x cash-on-cash return. Specific investment levels depend on company size and complexity, but we structure engagements to ensure rapid payback through identified opportunities.

Is there a minimum commitment?

We typically work with companies on an initial project basis to demonstrate value before any long-term commitments. This allows you to see concrete results before making larger investments.

Can you guarantee results?

While we can't guarantee specific outcomes, our track record shows consistent value delivery. We typically identify opportunities worth 5-10% of annual revenue within the first analysis, providing substantial return even with partial implementation.

Getting Started

How do we begin?

The process is simple:

  1. Initial Consultation: 30-minute call to understand your challenges
  2. Data Assessment: Review of your available data to confirm fit
  3. Pilot Analysis: a free analysis of your transaction data
  4. Results Presentation: Detailed review of findings and recommendations
  5. Implementation Planning: Development of action plan for capturing opportunities
What if my data is messy?

We specialize in working with imperfect data. Our preprocessing capabilities handle common issues like inconsistent customer names, varying product codes, and data quality problems. Most "messy data" situations are actually quite workable.

Do we need internal data science expertise?

No. We handle all the complex analytics and deliver insights in plain English with specific action steps. Your team focuses on execution, not analysis.

What happens if we don't see value?

Our approach is designed for rapid value demonstration. If the initial analysis doesn't reveal actionable opportunities worth significantly more than our fee, we won’t move forward with engagement.

Advanced Capabilities

Can you help with customer acquisition?

Yes. Our Customer Acquisition Value Predictor identifies characteristics of high-value prospects based on your existing customer patterns, improving acquisition ROI by 15-25%.

Do you provide competitive intelligence?

Our Competitive Vulnerability Assessment identifies patterns suggesting competitive threats and opportunities to win back partially lost customers, often detecting issues 3-5 months before they become visible.

Can you help with seasonal planning?

Our Margin Seasonality Agent identifies cyclical patterns in pricing, volume, and margin, enabling proactive seasonal strategies that typically improve annual margins by 3-5%.

Industry Applications

Which industries do you serve?

We work across multiple B2B industries including:

  • Manufacturing, distribution, consumer packaged goods, industrial products
  • Private equity
  • CPA firms
  • Turnaround/distressed assets
Do you have industry-specific expertise?

While our core methodology applies across industries, we tailor our analysis to recognize industry-specific patterns and challenges. Our agents learn your business's unique characteristics rather than applying generic templates.

Support & Ongoing Relationship

What ongoing support do you provide?

After initial implementation, we offer:

  • Quarterly data refreshes to identify new opportunities
  • Performance tracking of implemented recommendations
  • Additional analysis as your business evolves

Training for new team members

Can you integrate with our existing analytics team?

Absolutely. We complement internal analytics capabilities by providing specialized AI agents your team may not have time or expertise to develop. We can work collaboratively or provide analysis for your team to implement.

What if our business changes significantly?

Our approach adapts to business evolution. As you add products, enter new markets, or change strategies, our agents can be reconfigured to reflect your new reality.

Contact & Next Steps

How can I learn more?

Contact us for a no-obligation consultation:

What should I prepare for an initial conversation?

Come ready to discuss:

  • Your current challenges with customer retention and growth
  • The systems you use for transaction data
  • Your goals for margin improvement and revenue growth
  • Any previous experiences with business analytics
Can you provide references?

Yes, we can connect you with similar companies who have implemented our solutions, though we respect client confidentiality and will only make introductions with permission.

Ready to discover what your data has been trying to tell you? Let's start with a conversation about the hidden opportunities in your business.